Frequently Asked Questions
  Thank you for using My GTAS Connection
Forgot your user ID?
Your user ID is the ID you established when creating your My GTAS Connection account. If you are not sure of your user ID, please call (888) 754-7651.
Which internet browsers are supported?
Genentech Transplant Access Services recommends that you use one of the following browsers:
  • Apple Safari - 4.x and higher
  • Internet Explorer - version 7.x and higher
  • Mozilla Firefox version 3.x and higher
  • How does a practice create an account?
    To start the process, the Site Administrator can click on the Create new Practice Account link on the home page.
    What is a Site Administrator?
    The Site Administrator will set up an account at the practice level and grant other individuals within the practice access to the site. Each practice should designate one person as a Site Administrator.
    How does an individual within a practice set up an account?
    Contact your Site Administrator and request to be added to the practice account. Once the Site Administrator has set up your account, you will receive a registration email.
    How do I add or delete a Prescriber?
    Contact your Site Administrator to add or delete a Prescriber to the practice account. If you are a Site Administrator:
    1. Log in to My GTAS Connection
    2. Click Manage Practice Doctors in the My Account section (lower right corner of the screen)
    3. Follow the steps to add or delete a Prescriber
    How do I add or delete an individual user?
    Contact your Site Administrator to add or delete a new user to the practice account. If you are a Site Administrator:
    1. Log in to My GTAS Connection
    2. Click Manage Practice Users in the My Account section (lower right corner of the screen)
    3. Follow the steps to add or delete a User
    How does a Practice transfer the Site Administrator rights?
    To transfer the Site Administrator rights, please call (888) 754-7651.
    What do I do if I am not seeing information for a patient within the practice?
    To find information for one of your patients:
    1. Log in to My GTAS Connection
    2. Click on the "List Cases" in the Quick Links section (upper right corner of the screen)
    3. Enter the patient's known information within the search fields
    4. If you are not able to find the patient, contact the Site Administrator to ensure that the patient's Prescriber is registered in the database.
    If the Site Administrator has registered the Prescriber on the website and you still can't access your patient's information, please call (888) 754-7651.
    Why has my account been deactivated?
    Accounts will be inactivated after six months of inactivity. If your account has been inactivated and you need access, please have your Site Administrator call (888) 754-7651. An individual user is not allowed to re-activate their account.
    Why do I need to agree to the My GTAS Connection agreement annually?
    For ongoing access to the website, annual recertification is required. You will have 30 days after your annual enrollment has passed to login. At login, you will be promoted to recertify the My GTAS Connection agreement. Your account will be inactivated if you do not recertify.
    How do I contact someone to assist me with the website?
    If you need assistance, please call (888) 754-7651 to speak with a Genentech Transplant Access Services support representative.
    Do I need an account to enroll a patient?
    Yes, you need to set up an account with a user name and password before you can enroll a patient.
    How do I enroll a patient?
    Once logged into your account, click on the Enroll New Patient (SMN/PAN) link under Quick Links.
    Do I need a signed SMN and PAN to enroll a patient?
    • SMN - Yes, a signed SMN will need to be uploaded at the time you are entering an enrollment or faxed to GTAS at 1-800-305-1830 for the enrollment to be finalized. When you are enrolling a patient online, you will have the option to print a copy of the SMN.
    • PAN - Two Options:
      1. If you have a signed PAN on file, you can attest to having a signed PAN on file at the time you are entering an enrollment. You must attest to each section individually. (If requesting GATCF enrollment, you must also upload or fax the signed PAN.)
      2. If the patient has not signed the PAN or you do not attest at time of entering an enrollment, you can fax the PAN to GTAS at 1-800-305-1830 for the enrollment to be finalized.
        When you are enrolling a patient online, you will have the option to print a copy of the PAN.
    What if I am unable to view the SMN or PAN PDF image?
    You must have Adobe Acrobat Reader and Flash Player installed to view the PDF image. Both Adobe Acrobat Reader and Flash Player are free to download.
    To verify if Flash Player is installed on your computer and/or install
    http://helpx.adobe.com/flash-player.html